You can track your iD Mobile order through email updates and courier tracking links. The method depends on what you ordered—handsets use DPD with detailed tracking, while SIM cards are sent via Royal Mail.
How to receive tracking information
After placing your order, iD Mobile sends a confirmation email. Once your item ships, you’ll get another email with tracking details. This message includes a courier name, tracking number, and link to follow your delivery. Make sure your email address is correct at checkout to avoid missing updates.
Delivery timelines vary by order type. Orders placed Monday to Thursday before 8 PM usually ship the next day. Orders placed later in the week may take longer to process.
Tracking handsets and devices shipped by DPD
What to expect with DPD delivery
If you ordered a phone or tablet, it will likely be shipped via DPD. You’ll receive a tracking number and a one-hour delivery window on the morning of arrival. DPD also sends a secure PIN by SMS and email, which the driver will ask for upon delivery.
Unlike standard deliveries, high-value items require this PIN for security. The driver won’t leave the package unattended unless you’ve arranged otherwise through the DPD app.
Using the DPD app for live updates
The DPD app lets you see the delivery vehicle’s real-time location, number of stops remaining, and estimated arrival time. You can also reschedule, request a neighbor drop-off, or redirect the package to a pickup point. However, some options may be restricted for valuable electronics.
Tracking SIM-only orders via Royal Mail
SIM-only plans, replacement SIMs, and accessories are usually sent through Royal Mail Tracked 48. These deliveries don’t require a signature or PIN and typically arrive within two to three working days.
You can track your SIM order through Royal Mail’s website using the tracking number provided in your shipping email. Updates include when the item reaches your local sorting office.
What to do if your order is delayed
If your DPD delivery hasn’t arrived by the end of the scheduled window, contact DPD using the tracking link. You can also use the app to message the driver or reschedule. For Royal Mail orders, wait at least five working days before following up.
If you haven’t received tracking information within a few days of ordering, check your spam folder or log into your iD Mobile account to view order status. If the issue continues, contact iD Mobile customer support directly.